Zeeloel Shipping Policy

At Zeeloel, we strive to get your women’s, men’s, or kids’ eyeglasses to you safely and efficiently. This Shipping Policy outlines key details about our shipping 范围 (coverage), delivery timelines, costs, and how to track your order—so you know what to expect every step of the way. By placing an order with Zeeloel, you agree to the terms below.

1. Shipping Coverage

We currently offer shipping to addresses within the United States (including Alaska, Hawaii, and Puerto Rico) and select international countries. To confirm if we ship to your location, enter your shipping address during the checkout process—any unavailable regions will be flagged before you complete your order.

Note: For international orders, additional customs fees, duties, or taxes may apply. These charges are determined by your local government and are your responsibility to pay; Zeeloel does not cover or collect these fees at checkout. We recommend checking with your local customs office to understand potential costs before placing an international order.

2. Order Processing Time

Before your order ships, we need time to process and prepare your eyeglasses—especially for custom items.

Non-Prescription Glasses: For ready-to-ship styles (e.g., women’s fashion frames, kids’ non-prescription blue light glasses), orders are processed within 1-2 business days (excluding weekends and public holidays).
Prescription Glasses: Since these require custom lens crafting and prescription verification, processing takes 3-5 business days. This ensures your lenses meet precise vision requirements, whether for men’s work glasses or kids’ daily wear.
Customized Items: If you request personalized details (e.g., engraved names on kids’ frames) or specific adjustments (e.g., resized nose pads for women’s frames), processing time may extend to 5-7 business days. We’ll notify you via email if there are any delays beyond this timeline.

3. Shipping Timelines & Costs

Shipping timelines and costs vary based on your location and the shipping method you select at checkout.

3.1 United States Shipping

Standard Shipping: Delivery takes 3-5 business days after processing. Shipping costs are calculated at checkout based on your order weight and destination (e.g., a single pair of kids’ glasses may have a different cost than multiple pairs of men’s and women’s glasses).
Expedited Shipping: For faster delivery (2-3 business days after processing), you can select expedited shipping at checkout. This option has a higher cost than standard shipping, with rates also determined by order weight and location.
Priority Shipping: For urgent needs (1-2 business days after processing), priority shipping is available. This is the fastest domestic option and includes signature confirmation upon delivery to ensure your eyeglasses are received safely.

3.2 International Shipping

International Standard Shipping: Delivery timelines range from 7-14 business days after processing, depending on your country (e.g., orders to Canada may arrive faster than those to Europe or Asia). Shipping costs are calculated at checkout, considering package weight, destination, and local shipping regulations.
International Express Shipping: For faster international delivery (3-5 business days after processing), express shipping is available for select countries. This option includes tracking and signature confirmation, with costs higher than standard international shipping.

4. Order Tracking

Once your order ships, we’ll send a confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the courier’s website (e.g., USPS, UPS, DHL) where you can monitor your package’s status.

Tracking information updates in real time, showing when your package leaves our warehouse, arrives at local sorting facilities, and is out for delivery.
If tracking information isn’t updating after 2 business days of receiving the shipping email, check your spam folder to ensure you didn’t miss updates. If issues persist, email our customer service team at [email protected] with your order number—we’ll help resolve tracking delays.

5. Shipping Exceptions & Issues

5.1 Delayed Deliveries

While we aim to meet all stated timelines, delays may occur due to factors beyond our control, such as:

Severe weather (e.g., hurricanes, snowstorms) that disrupts courier operations.
Customs hold-ups for international orders (especially if additional documentation is requested).
High order volume during peak seasons (e.g., back-to-school for kids’ glasses, holiday sales).

If your order is delayed beyond the estimated delivery date, contact us at [email protected]. We’ll work with the courier to investigate and provide updates, but Zeeloel is not liable for delays caused by third-party couriers or unforeseen events.

5.2 Missing or Lost Packages

If your tracking shows your package was delivered but you haven’t received it, first check with household members, neighbors, or your building management (e.g., front desk, mailroom) to confirm it wasn’t left in a secure location.

If the package is still unaccounted for 48 hours after the “delivered” status, email us with your order number and tracking details. We’ll file a claim with the courier on your behalf. For domestic orders, if the claim is approved (confirming the package is lost), we’ll either reship your order or issue a refund (per our Refund Policy). For international orders, claims may take 2-4 weeks to resolve due to cross-border logistics—we’ll keep you updated throughout the process.

5.3 Damaged Packages

If your eyeglasses arrive in a damaged package (e.g., crushed box, broken seals) or the items inside are damaged (e.g., bent frames, scratched lenses), notify us within 7 days of delivery. Send an email to [email protected] with your order number, photos of the damaged package and items, and a description of the issue. We’ll arrange for a replacement shipment (at no additional cost to you) or process a refund, depending on your preference and product availability.

6. Contact Us for Shipping Questions

If you have questions about shipping costs, delivery timelines, tracking, or issues with your package, email our customer service team at [email protected]. We respond to all shipping inquiries within 2 business days and will help resolve any concerns to ensure your eyeglasses reach you smoothly.

Thank you for choosing Zeeloel. We’re committed to providing reliable shipping so you can enjoy your new eyeglasses—whether for yourself, your partner, or your kids—without unnecessary delays.