Zeeloel Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of eyeglasses (including women’s, men’s, and kids’ styles) from Zeeloel’s website (www.zeeloel.com). By placing an order with Zeeloel, you (“Customer”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on our website, you are making a binding offer to purchase the selected eyeglasses (e.g., women’s fashion frames, men’s prescription glasses, kids’ shatterproof styles) at the listed price. All orders are subject to verification and acceptance by Zeeloel.

1.2 Order Acceptance

Zeeloel reserves the right to accept or reject any order for any reason, including but not limited to:

Inaccurate or incomplete product information (e.g., incorrect pricing, out-of-stock items).
Suspected fraudulent activity (e.g., unauthorized payment methods, fake shipping addresses).
Technical errors on the website (e.g., duplicate listings, system glitches).

You will receive an email confirmation once your order is accepted. This confirmation includes your order number, item details, and shipping information—this email serves as proof of your purchase.

2. Pricing & Payment

2.1 Currency & Pricing

All prices listed on Zeeloel’s website are in United States Dollars (USD). Prices include applicable taxes (where required by law) but do not include additional fees unless explicitly stated (e.g., custom engraving for kids’ glasses).

Zeeloel reserves the right to change prices at any time without prior notice. However, the price charged for your order will be the price listed at the time you submitted your order (provided the order is accepted).

2.2 Payment Methods

We accept the following payment methods for all orders:

Major credit cards (Visa, Mastercard, American Express, Discover).
Debit cards with Visa or Mastercard logos.
PayPal, Apple Pay, and Google Pay.

All payments are processed securely through our third-party payment providers. Zeeloel does not store your full payment details (e.g., credit card numbers) on our servers—your payment information is encrypted and protected by industry-standard security measures.

2.3 Payment Confirmation

Your payment will be authorized at the time of order submission. Once payment is confirmed and your order is accepted, we will begin processing your order (see Section 3 for shipping details). If payment is declined, your order will not be processed, and you will need to update your payment information or select an alternative payment method to complete your purchase.

3. Shipping & Delivery

3.1 Order Processing Time

Zeeloel will process your order within 1-3 business days of order acceptance (excluding weekends and public holidays). Processing time may be extended slightly for custom items (e.g., prescription glasses, personalized kids’ frames) but will not exceed 3 business days without prior notice.

3.2 Delivery Timeline

We offer global shipping for all orders, with an estimated delivery time of 6-12 business days from the date your order is shipped. Delivery times may vary slightly based on your location (e.g., remote regions may take a few extra days) but will generally fall within this range.

3.3 Shipping Costs

Zeeloel provides free global shipping for all orders—there are no additional shipping fees, regardless of your location or the number of items in your order. This includes shipping to both domestic (United States) and international addresses.

3.4 Delivery Confirmation

Once your order ships, you will receive a shipping confirmation email with a unique tracking number. You can use this tracking number to monitor the status of your delivery through our courier’s website. Zeeloel is not liable for delays in delivery caused by factors beyond our control (e.g., severe weather, customs hold-ups, courier errors), but we will assist you in tracking your order and resolving issues where possible.

4. Returns & Refunds

4.1 Return Eligibility & Timeline

You may return any unused, undamaged eyeglasses (in their original packaging, including dust bags, cases, and tags) for a refund or exchange within 60 days of delivery. This return policy applies to all products (women’s, men’s, kids’ styles, including prescription glasses) except for final sale items (e.g., clearance products, custom-engraved items with personalized names).

To be eligible for a return:

The eyeglasses must be unused and free from scratches, marks, or damage.
All original packaging and accessories must be included with the return.
For prescription glasses, the return must be due to an error by Zeeloel (e.g., incorrect prescription, wrong frame style) or a manufacturing defect—returns for “change of mind” on prescription glasses are only accepted if the glasses are unused and in original condition.

4.2 Return Process

To initiate a return:

Email our customer service team at [email protected] with your order number, full name, and reason for the return.
We will send you a pre-paid return label (for global returns) and detailed instructions on how to ship the item back to us.
Ship the item within 7 days of receiving the return label.

4.3 Refund Timeline

Once we receive and inspect your returned item (typically 3-5 business days after you ship it), we will process your refund within 5-10 business days. Refunds will be issued to your original payment method, and you will receive a refund confirmation email once the process is complete.

Please note that the time it takes for the refund to appear in your account may vary based on your payment provider (e.g., credit cards may take 3-5 additional days, while PayPal refunds are usually instant).

5. Product Information & Warranty

5.1 Product Descriptions

We strive to provide accurate, detailed descriptions of all eyeglasses on our website (e.g., frame materials, lens types, size dimensions). However, slight variations in color, texture, or size may occur due to manufacturing processes or differences in screen displays. Zeeloel reserves the right to correct any errors in product descriptions or pricing at any time.

5.2 Warranty

All Zeeloel eyeglasses come with a 90-day manufacturer’s warranty against defects in materials or craftsmanship (e.g., broken hinges, lens delamination, peeling frame coating). This warranty does not cover damage caused by improper use, accidental drops, or normal wear and tear. If you encounter a warranty issue, please contact our customer service team with your order number and photos of the defect—we will repair or replace the item free of charge.

6. Limitations of Liability

Zeeloel’s liability to you for any claims related to your purchase (e.g., defective products, shipping delays, incorrect orders) is limited to the total amount you paid for the affected items. Zeeloel shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of use, inconvenience, additional expenses) arising from your purchase or use of our products.

This limitation of liability does not apply to damages caused by gross negligence or intentional misconduct by Zeeloel, or to damages required by law (e.g., personal injury or property damage caused by defective products).

7. Changes to These Terms

Zeeloel reserves the right to update or modify these Terms of Purchase at any time. Any changes will be posted on our website with a “Last Updated” date at the top of the page. Your continued use of our website or placement of orders after these changes take effect constitutes your acceptance of the revised Terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry within 2 business days and work to resolve any issues to your satisfaction.

Thank you for choosing Zeeloel for your eyeglass needs. We appreciate your trust in our brand and look forward to providing you with quality products and exceptional service.