Zeeloel Privacy Policy

At Zeeloel, we respect your privacy and are committed to protecting the personal information you share with us when shopping for women’s, men’s, or kids’ eyeglasses. This Privacy Policy explains what information we collect, how we use, store, and protect it, and your rights regarding your personal data. By using our website (www.zeeloel.com) or purchasing our products, you agree to the practices outlined below.

1. Information We Collect

We only collect personal information that is necessary to provide our services, process your orders, and enhance your shopping experience. The types of information we may collect include:

1.1 Personal Identification Information

  • Basic details: Name, email address (e.g., the one used to contact us at [email protected]), phone number, and shipping/billing address.
  • For kids’ orders: If you’re purchasing glasses for a child, we may collect the child’s age (to recommend appropriate frame sizes or safety features) but never collect unnecessary personal data (e.g., school name, date of birth) without explicit parental consent.

1.2 Order & Transaction Information

  • Details related to your purchases: Product selections (e.g., women’s acetate frames, kids’ shatterproof lenses), prescription information (if ordering prescription glasses—such as sphere, cylinder, axis, and pupillary distance), payment method details (we do not store full credit card numbers; payment processing is handled by secure third-party providers), and order history.

1.3 Technical & Usage Information

  • When you visit our website: We may collect non-identifiable technical data, including your IP address, browser type, device information (e.g., smartphone, laptop), operating system, pages visited, time spent on our site, and referral source. This data helps us improve website functionality and tailor content to user preferences.
  • Cookies: We use cookies (small text files stored on your device) to remember your login preferences, track shopping cart items, and analyze website traffic. You can disable cookies in your browser settings, but this may limit some features (e.g., saving your shopping cart).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes that align with our business goals and your needs:

2.1 Process & Fulfill Orders

  • Verify your identity, process payments, ship your eyeglasses (using your shipping address), and send order updates (e.g., confirmation emails, tracking information).
  • For prescription orders: Use your prescription details to craft custom lenses that meet your vision needs, and verify accuracy (as outlined in our Customer Service Policy).

2.2 Provide Customer Support

  • Respond to your inquiries (sent via [email protected] or our website contact forms), assist with pre-purchase questions (e.g., frame size guidance for kids), resolve order issues (e.g., returns, exchanges), and provide post-purchase support (e.g., warranty claims).

2.3 Improve Our Products & Services

  • Analyze usage data to identify trends (e.g., popular women’s frame styles, common kids’ size preferences) and enhance our website, product selection, and customer experience.
  • Use feedback (e.g., comments about our service or products) to make improvements.

2.4 Communicate With You

  • Send essential updates: Order confirmations, shipping notifications, and information about changes to our policies (e.g., updates to this Privacy Policy or our Customer Service Policy).
  • Optional marketing communications: If you opt in, we may send emails about new products (e.g., limited-edition men’s frames), special offers, or seasonal promotions. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected].

2.5 Comply With Legal Obligations

  • Use and disclose information as required by law (e.g., to comply with tax regulations, respond to legal requests from authorities, or prevent fraud/illegal activities).

3. How We Share Your Information

We never sell your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in providing our services, and these partners are required to protect your information:

3.1 Service Providers

  • Payment processors: Secure third-party companies (e.g., PayPal, Stripe) that handle payment transactions (they only receive necessary payment details, not full personal data).
  • Shipping partners: Courier services (e.g., USPS, UPS) that deliver your orders (they receive your shipping address and order details to complete delivery).
  • Prescription lens manufacturers: If you order prescription glasses, we share your prescription details with licensed optical partners to craft your lenses (these partners are bound by privacy laws to protect your health information).

3.2 Legal Disclosures

  • We may share information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of our customers or others.

4. How We Protect Your Information

We implement industry-standard security measures to prevent unauthorized access, use, or disclosure of your personal information:

  • Secure website: Our website uses HTTPS encryption to protect data transmitted between your device and our servers (you can verify this via the “lock” icon in your browser).
  • Limited access: Only authorized Zeeloel team members (e.g., customer service, order processing) have access to your personal information, and they are trained on privacy and security protocols.
  • Secure storage: Personal data (including prescription information) is stored in encrypted databases with restricted access. We do not store sensitive payment details (e.g., full credit card numbers) on our servers.
  • Regular audits: We conduct periodic security reviews to update our measures and address potential vulnerabilities.

5. Your Rights Regarding Your Information

You have the right to control your personal data, and we make it easy to exercise these rights:

5.1 Access & Review

  • You can request a copy of the personal information we hold about you (e.g., your order history, stored address) by emailing us at [email protected]. We will respond to your request within 30 days.

5.2 Correct & Update

  • If your information is inaccurate or outdated (e.g., a changed shipping address), you can update it through your website account (if you created one) or contact us to make corrections.

5.3 Delete Your Information

  • You can request that we delete your personal information (except for data we are required to keep by law, such as order records for tax purposes) by emailing [email protected]. We will confirm deletion once complete.

5.4 Opt Out of Marketing

  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us. Opting out will not affect essential communications (e.g., order updates).

5.5 Withdraw Consent

  • If you previously consented to share certain information (e.g., a child’s age for product recommendations), you can withdraw consent by contacting us. This may affect our ability to provide personalized services.

6. Children’s Privacy

We take special care to protect the privacy of children, as required by the Children’s Online Privacy Protection Act (COPPA) and other applicable laws:

  • We do not knowingly collect personal information from children under 13 without verifiable parental consent.
  • If you are a parent or guardian and believe your child has shared personal information with us, please contact us at [email protected], and we will delete the information immediately.
  • When selling kids’ eyeglasses, we only collect minimal, necessary information (e.g., age for size guidance) and do not use or share it for any other purpose.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, laws, or technology. When we make changes, we will:

  • Post the updated policy on our website with a “Last Updated” date at the top.
  • Notify you of significant changes via email (sent to the address associated with your account) or a prominent notice on our homepage.
  • The updated policy will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will respond to your inquiry as soon as possible (typically within 24-48 business hours) and work to resolve any issues to your satisfaction.

Thank you for trusting Zeeloel with your personal information. We are dedicated to protecting your privacy as we provide you and your family with quality eyeglasses and exceptional service.